| Key Features of the LIVEperson SB Platform |
| ASP Solution with Free Upgrades |
Ease of use and implementation with no hardware or additional IT staff necessary. All upgrades are automatically included at no cost |
| High Availability Secure Platform |
World class uptime of over 99.95% with a fully redundant backup server facility. Our security infrastructure has received a SAS 75 certification by KPMG |
| Customization |
All visitor facing interface and messages can be easily customize to match the look and feel of your company |
| 24/7 Live Support |
World Class 24/7 live support |
| Multiple Language Support |
End-user interface Support 14 languages |
| Key Features of Live Chat |
| Real-time Monitoring with geolocation |
Monitor your Web site activity in real time. See all the visitors on your site, which web site they are coming from, which page they are visiting, which country and city they are browsing from ... All in real time. |
| Pro Active Invitation and LiveEngage |
You can proactively greet customers and offer them your assistance. You can send this invitation manually by selecting your visitors in the Operator Interface, or with LiveEngage, you can automatically send the invitation according to rules that you have programmed. |
| Email Signature |
Turn your email or electronic brochure into an interactive customer service tool by adding LivePerson's Click-to-Chat functionality to your email signature. |
| PageViewer |
View the content of your visitor's Shopping Cart in real time. This is a great tool to up sell and cross sell your customers. |
| LiveKeyword |
Visitors clicking from a search engine result are highlighted in the LivePerson software. You can see the keywords they used in their search while they are on your site. |
| Chat Transcript Report |
View the transcripts of your chats including the survey responses and the visitor navigation
path. Search by operators, keywords or date. |
| Canned Answers |
Save time using pre-written Canned Answers and pre-specified HTML pages. A simple click of the mouse adds the content to the chat. |
| Chat Transfer |
Transfer calls from one agent to the other, for example transfer a customer from a sales assistant to a support agent or escalate a call from an operator to a manager. |
| Spell Checker |
Eliminate spelling mistakes with our powerful spell checker, which outlines mistakes automatically as you type. |
| Typing Indicator |
Notifies both the site-visitor and the online-representative when the other is typing a message. |
| Push Page |
Send your visitors directly to the pages they're looking for. Send your messages in plain text or HTML format with colors and special fonts. |
| Visitor History |
Experts say that repeat customers are your key to profitability; now you can identify them in a flash. The Repeat Customer Identification Icon notifies you that your visitor has a chat history; simply click on the History button to view their history in real-time. |
| Agent Directory |
Direct the chats to a specific operator by customizing the "Click to Chat Button" or monitor tag. |
| SSL Encryption of communications |
All chat conversations are SSL (128 bit) encrypted. You can now safely send and receive sensitive information like credit card or account data. |
| Custom and on-hold messages |
Improve your visitor's experience. Define the timing and the content of on-hold messages. |
