FEATURE ARTICLE
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Make yourself available to your customers
Providing an open and efficient way to communicate with your customer is essential to increasing your conversion rate. Is your “Contact Us” page meeting or exceeding industry practices? We can help. In this month’s featured article we will provide you with some easy to implement solutions and creative ideas on how to make your customers feel like getting answers is an easy and natural extension of your otherwise stellar customer service.
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Congratulations to July's MonsterSellers
The MonsterSeller Award medal is given to merchants who sell a specified number of products through their MonsterMarketplace store listing within the month. Listings are marked with a Platinum, Gold or Silver medallion. MonsterSellers for August .
MonsterMarketplace Merchant Spotlight Award
Congratulations to Kerry and Chris Peterson for their site, OnTheGoPC.com. They were chosen to be recognized as September ’s Merchant of the Month.
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Take Five
Each month, we ask a different MonsterCommerce
® merchant the same five questions regarding their online business and its success.
This month's featured merchant is CreativeSpacesUSA.com, a home organization retail store offering storage and shelving products and closet organization services.
 Owner: Hayla Heard and Ann Bernard
MonsterCommerce
® merchant
since: June, 2003
Best-Selling Product:
Our 80 Pocket Jewelry Organizers (available in 2 styles). In general though, the products making up the "Closet Organizers" category are most popular.
- What is your favorite feature about your site right now?
We absolutley love that there is always room for improvement as far as the look, feel, flow and product offerings of our store. MonsterCommerce
® software allows the site to easily grow with both our growing web design knowledge and our business' success. We are always learning something new and discovering how to implement that new knowledge into our current cart.
- What was one major obstacle to your store's success, and how did you overcome it?
From the time we decided to plunge into the internet market to the time we discovered MonsterCommerce
® was about 18 months. During that 18 months, we wasted a lot of money having custom sites built, only to find out that we didn't know how to manage them, add products, edit pricing, etc. We felt so lost as to how to get a manageable online store up and running. Having had absolutely no training in HTML or site-building, we were feeling very intimidated and overwhelmed by this venture and were about to throw in the towel. After doing some investigative work, I discovered MonsterCommerce
® and finally found the means to achieve the control and manageability we were looking for. In a short time we were up and running and have never looked back!
- To what do you attribute most of your site's success?
Our site has grown through hard work, a passionate drive, and a never-say-die attitude for the success of this business.
- What is the best or most rewarding experience you've had so far selling online?
To see your efforts pay off in the form of sales and dollars in the bank is, obviously, the most rewarding thing under the sun!
- What web sites or online tools or resources would you not be able to live without?
MonsterCommerce
® , Adobe Creative Suite, Microsoft
® FrontPage
® , and Adobe PhotoShop
® .
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